CiviCRM & not telling people they already have OpenIDs
Joseph Boyle
boyle.joseph at gmail.com
Sun Jun 21 14:06:57 UTC 2009
After installing CiviCRM (http://civicrm.org/download) you get this
page:
"CiviCRM First User SetupCongratulations! You've successfully
installed CiviCRM Standalone. Let's setup your first user account
(which will be the admin account). Start by entering your OpenID below.
Identity URL: [________] (for example: me.myopenid.com)
If you don't have an OpenID yet, go to My OpenID www.myopenid.com to
get one."
The user has no clue from either this page or from the linked https://www.myopenid.com/
that s/he likely already has many OpenIDs derived from their
accounts at other sites, and will usually give up at this point.
I found an example at CiviCRM's site of people stumbling on this very
issue: (second half of page, first half is a more technical problem)
http://forum.civicrm.org/index.php?topic=8296.new
Here's another example of the same phenomenon at another site. This
user is a tech entrepreneur, hacker and MIT graduate. If he doesn't
figure out that Yahoo etc. already give him OpenIDs, when the site
appears to say you can only get an OpenID from some identity startup,
nobody will. (Since he blogged on May 5, twitterfeed.com has shifted
to a NASCAR-style interface showing several providers' logos along
with a generic OpenID entry field.)
http://www.blackrosetech.com/gessel/2009/05/05/wordpress-twitter-integration-update
"Uh oh. OpenID.Why? Why do this? It is a solution in search of a
problem. It is very clever and worse than useless. It must be a
support nightmare. So instead of having my browser automagically
insert my passwords (and instead of having my browser’s convenient
password store “show passwords” option to help me figure out what they
are all in one convenient place) I have to remember some random URL
from a totally random company myvidoop I’ve never heard of, do not
have any reason to trust, and would never use for anything else."
Anyway, who is getting the message out to projects like CiviCRM that
they need to change this? We bitch about the NASCAR-like interfaces,
but they are fairly usable while this is completely unusable. I was
going to simply write to CiviCRM myself, but then decided to check
first if there is any overall effort.
Since sites are linking to it for getting an OpenID, shouldn't www.myopenid.com
note that most major providers already give you an OpenID? Sure,
MyOpenID presumably makes some money by selling accounts, but allowing
users to wander off a cliff like this hurts OpenID adoption and
OpenID's reputation.
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