[Openid-specs-fapi] Drop off rates on UK open banking vs screen scraping

Joseph Heenan joseph at authlete.com
Wed Aug 1 12:53:32 UTC 2018


Hi all,

I thought the attached powerpoint might be interesting to the list. Account Technologies & Credit Kudos have gathered data from their systems on what percentage of their users that start trying to add a bank account actually finish the process successfully, comparing screen scraping to UK openbanking.

The sample size is in the low thousands.

It's clear that there's a big variance between banks, with some banks having implemented an API based flow that notably more users succeed at, whilst other banks seem to have managed to make the experience worse than screen scraping.

Joseph




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