[OpenID] Feedback requested: New OpenID RP login UX prototype

[Rabbit]

Good improvements, Andrew.
Popups look great, plugin prompt did not appear.

As for the redirect issue, I don't know if this helps but looking at  
the headers it checks each of these in sequence:
- Google?
- MyOpenID?
- Yahoo?
- Verisign?

At which point it redirects me to login at PIP.
Perhaps your prototype thinks I am signed into Versign.

=Rabbit

On Oct 23, 2009, at 2:23 PM, Andrew Arnott wrote:

> Hey Rabbit,
>
> So I fixed the popup window size and the plugin prompt (please  
> verify!).  Also, I happened to run into the same Back->auto-redirect  
> behavior you just described.  It was in IE8 for me, and I have no  
> idea why it's doing that.  It doesn't usually (for me anyway).  But  
> anyway, that's absolutely not by design, and I'm going to chase that  
> down and fix it.  Thanks for letting me know it wasn't just a fluke  
> on my machine. :)
>
> Thanks for the extra details.
>
> --
> Andrew Arnott
> "I [may] not agree with what you have to say, but I'll defend to the  
> death your right to say it." - S. G. Tallentyre
>
>
> On Thu, Oct 22, 2009 at 10:15 PM, Rabbit <rabbit at cyberpunkrock.com>  
> wrote:
> Inline comments.
>
> Peace.
>
> =Rabbit
>
> On Oct 22, 2009, at 10:27 PM, Andrew Arnott wrote:
>
>> Thanks, Rabbit.
>>
>> Responses inline.
>> --
>> Andrew Arnott
>> "I [may] not agree with what you have to say, but I'll defend to  
>> the death your right to say it." - S. G. Tallentyre
>>
>>
>> On Thu, Oct 22, 2009 at 7:01 PM, Rabbit <rabbit at cyberpunkrock.com>  
>> wrote:
>> I won't sugar coat this. If I encountered this interface in the  
>> wild I would be furious. I hope you are able to take this criticism  
>> constructively and improve the user experience.
>> Sure, I don't want you to sugar coat it.  Although your tone  
>> throughout this email suggests that you thought I thought this was  
>> all finished and polished.  It's a "prototype", dude.
>
> I know it's a prototype. Apologies for my tone.
>
>>
>> FireFox on OSX receives multiple plugin download requests.  
>> Obviously these are related to InfoCard but "explainable" from a  
>> technical perspective doesn't translate to "acceptable" from a user  
>> perspective. There was also no indication as to what the plugins  
>> were for and when I attempted to install them it failed. That  
>> latter criticism may be an issue with FireFox or OSX.
>>
>> I totally agree.  This doesn't happen on Windows, so I didn't see  
>> these problems.  But another mac user reported seeing the same  
>> thing.  I have an idea of how to fix this so please try again in a  
>> couple days and tell me if the problem hasn't gone away.  Yes, it's  
>> InfoCard related, but it was not my intention to throw up all kinds  
>> of unpleasantness for those who don't have InfoCard support.  It's  
>> supposed to be a very quiet "light-up" scenario if you have it, and  
>> completely and quietly missing if you don't.
>
> Realistically, it's not a big deal. In FireFox it appears as a slide  
> down bar the same that happens when asked to remember a password. I  
> don't know enough about integrating with InfoCard, the reason I  
> pointed it out is that there may be some Mozilla-oriented headers  
> that will point its plugin searcher in the right direction.
>
>>
>>
>> Almost every popup window was irritating and appeared broken. A  
>> standard user would most likely think they were tricked into  
>> clicking an advertisement. This somewhat extends into my general  
>> criticism towards the entire popup standard being promoted (which I  
>> won't get into) but even with the popup approach there is room for  
>> improvement here. If you know the OpenID provider you are sending  
>> me to, and they do not offer a simple UI for popups, at least size  
>> the window to avoid horizontal scrollbars.
>>
>> http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture3.png
>> http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture4.png
>> http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture5.png
>>
>> Working within the popup UI is still being developed for the OPs,  
>> and each of them are responsible for making it look good.  Google  
>> supports it fully, as I'm sure you noticed.  Yahoo claims to  
>> support it but don't get the window size right according to the UI  
>> extension draft spec and I hope they fix that or the spec (I don't  
>> care which).  myopenid and verisign don't support it at all, and  
>> the larger popup window size I give non-supporters isn't apparently  
>> big enough for their large window demands.  I'll see if I can fix  
>> that by just giving them a bigger window.  Ideally, I hope this  
>> encourages these OPs to shrink their UI so it fits in smaller  
>> windows.
>
> imho, I would prefer a new tab being opened if there is no known  
> window dimensions. Unfortunately, that creates an even more  
> inconsistent user experience.
>
>>
>> Besides that, myopenid and Verisign aren't likely to be displayed  
>> in the final UI kit that I'm building until they meet the  
>> guidelines I wrote up.  RPs can always add them though.
>>
>>
>> You'll also notice that the MyOpenID popup is slightly hiding its  
>> security feature on the top right. There's just no excuse for that.
>>
>> I agree.  But see above.
>>
>> The automatic redirecting is absolutely atrocious! Even just trying  
>> to test this out for feedback was excruciating. It is impossible to  
>> change my choice once I have made a choice. Page load tries to  
>> redirect. Clicking login tries to redirect. My history gets mangled  
>> and I can't hit the back button. Between the popups and the  
>> redirects, a standard user might (and should) think they have a  
>> virus.
>>
>> Now here you've lost me.  Can you explain more precisely what's  
>> going on?  Maybe it's a Mac thing (which I would of course still  
>> want to fix), but why do you say it's impossible to change your  
>> choice once you've made one?  If you click one Provider and log in,  
>> you absolutely can pick another provider the next time you log in  
>> (although we make them appear grayer than the rest to discourage  
>> this).  But remember this is targeted at normal users -- it's not  
>> targeted for testing multiple OPs.  So a normal user would want to  
>> keep clicking the same button in order to avoid splintering their  
>> identity.  That's a common complaint about OpenID: "Which button  
>> did I click on last time?"  Or more practically: "I logged in [with  
>> the wrong button] and now all my stuff is gone!"  Although the  
>> other buttons are gray, you can still click them.
>
> I thought that was an intentional feature. I made a provider choice,  
> clicked through to the provider, did not login (maybe that makes the  
> difference?), went back to the original page and each time it would  
> load for a second then instantly redirect me back to the OP I chose.
> I had to load your page, hit stop quickly, click Login, hit stop  
> quickly, then choose another provider. (You can understand my  
> frustration! hah)
>
> I wouldn't mind the auto-redirects if there were a visual countdown  
> such as:
> "You previously chose X as your provider. Redirecting in  
> 3....2....1..." with a cancel button to make another choice.
>
> I don't really see how this could be an OS-specific issue. If you  
> have trouble duplicating this, contact me directly, I'll try to help  
> pinpoint it.
>
>>
>> Now what about this "page load tries to redirect".  What does that  
>> mean?  I've seen sites where the Back button takes you to a page  
>> that redirects you "forward" again, which is very aggravating.  But  
>> on my browsers, this doesn't happen.  The back button works as  
>> expected.  Can you elaborate about what's broken?
>>
>> It also wouldn't hurt to provide a little information about OpenID  
>> since it is an option. Even linking to a tutorial site to provide  
>> more information would be helpful (hey! and you could use another  
>> popup!). Ok, maybe that last remark was a little mean. I appreciate  
>> the effort. I really need to put together a demo. I really hope you  
>> found my feedback useful.
>>
>> Here I disagree with you, but your opinion is appreciated  
>> nonetheless.  This is not a "promote OpenID" design.  Some of the  
>> loudest feedback I hear from users who fail to log into RPs is that  
>> they don't know what OpenID is and they leave.  This UI is designed  
>> for maximum user conversions to the RP's services, not to OpenID.   
>> RPs want users to log in -- they don't care whether users know what  
>> OpenID is, and users don't visit random RPs to learn about what  
>> OpenID is.
>>
>
> I only suggested it as OpenID is an option. It don't think it would  
> hurt since you're already expanding the window with an input field  
> to have a small link saying "What is this?" After all, that could  
> easily be a path of discovery for many people who just haven't heard  
> of OpenID yet but would love if they understood it.
>
>> A design requirement is to keep the UI as simple as possible, while  
>> providing flexibility where needed for power users.  So links to  
>> learn about OpenID will be limited to what the RP's attorneys  
>> insist on saying for liability reasons.
>>
>> Yes, your feedback was helpful -- and can be more so if you can  
>> provide some more detail about the issues I asked for more detail  
>> about.
>>
>> =Rabbit
>>
>>
>
>

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