[OpenID] Feedback requested: New OpenID RP login UX prototype

[Andrew Arnott]

Hey Rabbit,

So I fixed the popup window size and the plugin prompt (please verify!).
 Also, I *happened* to run into the same Back->auto-redirect behavior you
just described.  It was in IE8 for me, and I have no idea why it's doing
that.  It doesn't usually (for me anyway).  But anyway, that's absolutely *
not* by design, and I'm going to chase that down and fix it.  Thanks for
letting me know it wasn't just a fluke on my machine. :)

Thanks for the extra details.

--
Andrew Arnott
"I [may] not agree with what you have to say, but I'll defend to the death
your right to say it." - S. G. Tallentyre


On Thu, Oct 22, 2009 at 10:15 PM, Rabbit <rabbit at cyberpunkrock.com> wrote:

> Inline comments.
>
> Peace.
>
> =Rabbit
>
> On Oct 22, 2009, at 10:27 PM, Andrew Arnott wrote:
>
> Thanks, Rabbit.
>
> Responses inline.
> --
> Andrew Arnott
> "I [may] not agree with what you have to say, but I'll defend to the death
> your right to say it." - S. G. Tallentyre
>
>
> On Thu, Oct 22, 2009 at 7:01 PM, Rabbit <rabbit at cyberpunkrock.com> wrote:
>
>> I won't sugar coat this. If I encountered this interface in the wild I
>> would be furious. I hope you are able to take this criticism constructively
>> and improve the user experience.
>>
> Sure, I don't want you to sugar coat it.  Although your tone throughout
> this email suggests that you thought I thought this was all finished and
> polished.  It's a "prototype", dude.
>
>
> I know it's a prototype. Apologies for my tone.
>
>
>> FireFox on OSX receives multiple plugin download requests. Obviously these
>> are related to InfoCard but "explainable" from a technical perspective
>> doesn't translate to "acceptable" from a user perspective. There was also no
>> indication as to what the plugins were for and when I attempted to install
>> them it failed. That latter criticism may be an issue with FireFox or OSX.
>>
>
> I totally agree.  This doesn't happen on Windows, so I didn't see these
> problems.  But another mac user reported seeing the same thing.  I have an
> idea of how to fix this so please try again in a couple days and tell me if
> the problem hasn't gone away.  Yes, it's InfoCard related, but it was not my
> intention to throw up all kinds of unpleasantness for those who don't have
> InfoCard support.  It's supposed to be a very quiet "light-up" scenario if
> you have it, and completely and quietly missing if you don't.
>
>
> Realistically, it's not a big deal. In FireFox it appears as a slide down
> bar the same that happens when asked to remember a password. I don't know
> enough about integrating with InfoCard, the reason I pointed it out is that
> there may be some Mozilla-oriented headers that will point its plugin
> searcher in the right direction.
>
>
>
>>
>> Almost every popup window was irritating and appeared broken. A standard
>> user would most likely think they were tricked into clicking an
>> advertisement. This somewhat extends into my general criticism towards the
>> entire popup standard being promoted (which I won't get into) but even with
>> the popup approach there is room for improvement here. If you know the
>> OpenID provider you are sending me to, and they do not offer a simple UI for
>> popups, at least size the window to avoid horizontal scrollbars.
>>
>>
>> http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture3.png
>>
>> http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture4.png
>>
>> http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture5.png
>
>
> Working within the popup UI is still being developed for the OPs, and each
> of them are responsible for making it look good.  Google supports it fully,
> as I'm sure you noticed.  Yahoo claims to support it but don't get the
> window size right according to the UI extension draft spec and I hope they
> fix that or the spec (I don't care which).  myopenid and verisign don't
> support it at all, and the larger popup window size I give non-supporters
> isn't apparently big enough for their large window demands.  I'll see if I
> can fix that by just giving them a bigger window.  Ideally, I hope this
> encourages these OPs to shrink their UI so it fits in smaller windows.
>
>
> imho, I would prefer a new tab being opened if there is no known window
> dimensions. Unfortunately, that creates an even more inconsistent user
> experience.
>
>
> Besides that, myopenid and Verisign aren't likely to be displayed in the
> final UI kit that I'm building until they meet the guidelines<http://docs.google.com/Doc?docid=0AXB25E7fZcQCZGY1bm40ampfMTkxaHJ2emZya3M&hl=en>I wrote up.  RPs can always add them though.
>
>>
>>
>> You'll also notice that the MyOpenID popup is slightly hiding its security
>> feature on the top right. There's just no excuse for that.
>>
>
> I agree.  But see above.
>
>>
>> The automatic redirecting is absolutely atrocious! Even just trying to
>> test this out for feedback was excruciating. It is impossible to change my
>> choice once I have made a choice. Page load tries to redirect. Clicking
>> login tries to redirect. My history gets mangled and I can't hit the back
>> button. Between the popups and the redirects, a standard user might (and
>> should) think they have a virus.
>>
>
> Now here you've lost me.  Can you explain more precisely what's going on?
>  Maybe it's a Mac thing (which I would of course still want to fix), but why
> do you say it's impossible to change your choice once you've made one?  If
> you click one Provider and log in, you absolutely can pick another provider
> the next time you log in (although we make them appear grayer than the rest
> to discourage this).  But remember this is targeted at *normal* users --
> it's not targeted for testing multiple OPs.  So a normal user would want to
> keep clicking the same button in order to avoid splintering their identity.
>  That's a common complaint about OpenID: "Which button did I click on last
> time?"  Or more practically: "I logged in [with the wrong button] and now
> all my stuff is gone!"  Although the other buttons are gray, you can still
> click them.
>
>
> I thought that was an intentional feature. I made a provider choice,
> clicked through to the provider, did not login (maybe that makes the
> difference?), went back to the original page and each time it would load for
> a second then instantly redirect me back to the OP I chose.
> I had to load your page, hit stop quickly, click Login, hit stop quickly,
> then choose another provider. (You can understand my frustration! hah)
>
> I wouldn't mind the auto-redirects if there were a visual countdown such
> as:
> "You previously chose X as your provider. Redirecting in 3....2....1..."
> with a cancel button to make another choice.
>
> I don't really see how this could be an OS-specific issue. If you have
> trouble duplicating this, contact me directly, I'll try to help pinpoint it.
>
>
> Now what about this "page load tries to redirect".  What does that mean?
>  I've seen sites where the Back button takes you to a page that redirects
> you "forward" again, which is very aggravating.  But on my browsers, this
> doesn't happen.  The back button works as expected.  Can you elaborate about
> what's broken?
>
>>
>> It also wouldn't hurt to provide a little information about OpenID since
>> it is an option. Even linking to a tutorial site to provide more information
>> would be helpful (hey! and you could use another popup!). Ok, maybe that
>> last remark was a little mean. I appreciate the effort. I really need to put
>> together a demo. I really hope you found my feedback useful.
>>
>
> Here I disagree with you, but your opinion is appreciated nonetheless.
>  This is *not* a "promote OpenID" design.  Some of the loudest feedback I
> hear from users who fail to log into RPs is that they don't know what OpenID
> is and they leave.  This UI is designed for maximum user conversions *to
> the RP's services*, not to OpenID.  RPs want users to log in -- they don't
> care whether users know what OpenID is, and users don't visit random RPs to
> learn about what OpenID is.
>
>
> I only suggested it as OpenID is an option. It don't think it would hurt
> since you're already expanding the window with an input field to have a
> small link saying "What is this?" After all, that could easily be a path of
> discovery for many people who just haven't heard of OpenID yet but would
> love if they understood it.
>
> A design requirement is to keep the UI as simple as possible, while
> providing flexibility where needed for power users.  So links to learn about
> OpenID will be limited to what the RP's attorneys insist on saying for
> liability reasons.
>
> Yes, your feedback was helpful -- and can be more so if you can provide
> some more detail about the issues I asked for more detail about.
>
>>
>> =Rabbit
>>
>>
>
>
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