[OpenID] Feedback requested: New OpenID RP login UX prototype

Rabbit rabbit at cyberpunkrock.com
Fri Oct 23 02:01:57 UTC 2009


I won't sugar coat this. If I encountered this interface in the wild I  
would be furious. I hope you are able to take this criticism  
constructively and improve the user experience.

FireFox on OSX receives multiple plugin download requests. Obviously  
these are related to InfoCard but "explainable" from a technical  
perspective doesn't translate to "acceptable" from a user perspective.  
There was also no indication as to what the plugins were for and when  
I attempted to install them it failed. That latter criticism may be an  
issue with FireFox or OSX.

Almost every popup window was irritating and appeared broken. A  
standard user would most likely think they were tricked into clicking  
an advertisement. This somewhat extends into my general criticism  
towards the entire popup standard being promoted (which I won't get  
into) but even with the popup approach there is room for improvement  
here. If you know the OpenID provider you are sending me to, and they  
do not offer a simple UI for popups, at least size the window to avoid  
horizontal scrollbars.

http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture3.png
http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture4.png
http://s978.photobucket.com/albums/ae262/rabbyte/?action=view&current=Picture5.png

You'll also notice that the MyOpenID popup is slightly hiding its  
security feature on the top right. There's just no excuse for that.

The automatic redirecting is absolutely atrocious! Even just trying to  
test this out for feedback was excruciating. It is impossible to  
change my choice once I have made a choice. Page load tries to  
redirect. Clicking login tries to redirect. My history gets mangled  
and I can't hit the back button. Between the popups and the redirects,  
a standard user might (and should) think they have a virus.

It also wouldn't hurt to provide a little information about OpenID  
since it is an option. Even linking to a tutorial site to provide more  
information would be helpful (hey! and you could use another popup!).  
Ok, maybe that last remark was a little mean. I appreciate the effort.  
I really need to put together a demo. I really hope you found my  
feedback useful.

=Rabbit



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