[OpenID] Acceptable OP uptimes

[tom]

Hi Johannes,

Aha, I see. Well in that case I would say that I place "OpenID OP" as 
"web service" along with my "hosting", so I would expect the same level 
of performance which yes, is around 99.2 to 99.9% - nice little list if 
you want to look at averages lives at http://uptime.besthostratings.com/

However this is not the only criteria I would look at. The reason we use 
space2u.com webhosting is that they have a nice habit of answering the 
phone, know what they are talking about and are helpful. I'd actually 
prefer 99.2% uptime and someone explaining the other 0.08% than 99.9% 
and a voicemail;)

With an OP I guess without research I would say 99.2% or less and I 
don't want to know, 99.2% to 99.75% as a free service, but I may pay for 
stuff like advert removal and 99.85% or greater; a professional service 
that I may consider taking up an outsourcing contract with.

Does that help at all?

tom









Johannes Ernst wrote:
> Yep, all agreed. I'm trying to solicit what the people on this list 
> (not exactly representative of the public at large, but likely OpenID 
> users of some kind) would accept as downtimes from their providers. 
> Obviously that varies, but perhaps it turns out that 80% would 
> tolerate 3-nine's. (Does it?)
>
> Which is valuable data that one can look at from a provider's 
> perspective and say "can I do this" and at what price point. Which 
> then determines business models ...
>
>
> On Dec 12, 2007, at 22:02, tom wrote:
>
>> Hi Johannes,
>>
>> If customer A is using it to add the occasional blog comment then the
>> economic losses are minimal, but if customer B has ported all their
>> accountancy systems to OpenID access only and the service goes down on
>> the last day before an inland revenue deadline then the cost is huge.
>> This comes down to "terms of service". If you have guaranteed 100%
>> uptime then expect a phone call from a lawyer. If the IT director did
>> not check the terms of service they should expect to be the one to
>> suffer redundancy.
>>
>> Taking the above, customer A will not pay for any service as it has
>> little or no value to them, however customer B will pay for a managed
>> service linked to 99.9% or greater uptime. The IT director will assess
>> the potential loss versus the costs for accountancy system, OP and
>> line(s) and should advise the board/management accordingly.
>>
>> From an OP perspective this then evokes the question "what is my
>> business model"? If it is to service big business then you are going to
>> need an bulletproof infrastructure and you are going to need to answer
>> hard questions about downtime and loss of income.
>>
>> The "problem" we will face in answering those questions is that we
>> provide an easier to manage solution (one OpenID account versus many
>> different accounts within a business. On the positive this saves me
>> money in maintaining a single system and makes my employee lives easier)
>> however it also gives me a single critical point of redundancy which I
>> will want to avoid.
>>
>> Tom
>>
>>
>>
>> Johannes Ernst wrote:
>>> Ah, that's pricing then, rather than "economic value" because
>>> presumably, your customer experiences higher value than what they pay.
>>>
>>> Nevertheless, this is useful.
>>>
>>> What if your service went down for a day? [or some time period] What
>>> would be the economic losses for your customers?
>>>
>>>
>>>
>>> On Dec 12, 2007, at 18:55, Peter Williams wrote:
>>>
>>>
>>>> Ok don't remember.
>>>>
>>>> Take as an assertion, from someone in a position to know, that
>>>> 100,000 realtors in the us are paying 10-15c a month for sso,
>>>> related patent rights and associated IP.
>>>>
>>>> How's that?
>>>>
>>>> -----Original Message-----
>>>> From: Johannes Ernst <jernst+openid.net at netmesh.us>
>>>> Sent: Wednesday, December 12, 2007 3:35 PM
>>>> To: Peter Williams <pwilliams at rapattoni.com>
>>>> Cc: general at openid.net <general at openid.net>
>>>> Subject: Re: [OpenID] Acceptable OP uptimes
>>>>
>>>> On Dec 12, 2007, at 12:59, Peter Williams wrote:
>>>>
>>>>
>>>>> Remember the economic value of sso to the consumer is about 10-15c a
>>>>> month (based on realtor market data).
>>>>>
>>>> I'd love to "remember" but I don't remember ever having seen numbers
>>>> like that ;-) Where do you have that number from?
>>>>
>>>> Thanks,
>>>>
>>>>
>>>> Johannes.
>>>>
>>>>
>>>>
>>>> Johannes Ernst
>>>> NetMesh Inc.
>>>>
>>>>
>>>>
>>>
>>> _______________________________________________
>>> general mailing list
>>> general at openid.net
>>> http://openid.net/mailman/listinfo/general
>>>
>>>
>>
>>
>> --Tom Calthrop
>> Founding director, Barnraiser.
>>
>> Dedicated to giving people the tools they need to share
>> knowledge and advance society through social software.
>>
>> Web site: http://www.barnraiser.org/
>> OpenID: http://tom.calthrop.info/
>>
>> _______________________________________________
>> general mailing list
>> general at openid.net
>> http://openid.net/mailman/listinfo/general
>


-- 
Tom Calthrop
Founding director, Barnraiser.

Dedicated to giving people the tools they need to share 
knowledge and advance society through social software.

Web site: http://www.barnraiser.org/
OpenID: http://tom.calthrop.info/