[OpenID] Acceptable OP uptimes

[Johannes Ernst]

Yep, all agreed. I'm trying to solicit what the people on this list  
(not exactly representative of the public at large, but likely OpenID  
users of some kind) would accept as downtimes from their providers.  
Obviously that varies, but perhaps it turns out that 80% would  
tolerate 3-nine's. (Does it?)

Which is valuable data that one can look at from a provider's  
perspective and say "can I do this" and at what price point. Which  
then determines business models ...


On Dec 12, 2007, at 22:02, tom wrote:

> Hi Johannes,
>
> If customer A is using it to add the occasional blog comment then the
> economic losses are minimal, but if customer B has ported all their
> accountancy systems to OpenID access only and the service goes down on
> the last day before an inland revenue deadline then the cost is huge.
> This comes down to "terms of service". If you have guaranteed 100%
> uptime then expect a phone call from a lawyer. If the IT director did
> not check the terms of service they should expect to be the one to
> suffer redundancy.
>
> Taking the above, customer A will not pay for any service as it has
> little or no value to them, however customer B will pay for a managed
> service linked to 99.9% or greater uptime. The IT director will assess
> the potential loss versus the costs for accountancy system, OP and
> line(s) and should advise the board/management accordingly.
>
> From an OP perspective this then evokes the question "what is my
> business model"? If it is to service big business then you are going  
> to
> need an bulletproof infrastructure and you are going to need to answer
> hard questions about downtime and loss of income.
>
> The "problem" we will face in answering those questions is that we
> provide an easier to manage solution (one OpenID account versus many
> different accounts within a business. On the positive this saves me
> money in maintaining a single system and makes my employee lives  
> easier)
> however it also gives me a single critical point of redundancy which I
> will want to avoid.
>
> Tom
>
>
>
> Johannes Ernst wrote:
>> Ah, that's pricing then, rather than "economic value" because
>> presumably, your customer experiences higher value than what they  
>> pay.
>>
>> Nevertheless, this is useful.
>>
>> What if your service went down for a day? [or some time period] What
>> would be the economic losses for your customers?
>>
>>
>>
>> On Dec 12, 2007, at 18:55, Peter Williams wrote:
>>
>>
>>> Ok don't remember.
>>>
>>> Take as an assertion, from someone in a position to know, that
>>> 100,000 realtors in the us are paying 10-15c a month for sso,
>>> related patent rights and associated IP.
>>>
>>> How's that?
>>>
>>> -----Original Message-----
>>> From: Johannes Ernst <jernst+openid.net at netmesh.us>
>>> Sent: Wednesday, December 12, 2007 3:35 PM
>>> To: Peter Williams <pwilliams at rapattoni.com>
>>> Cc: general at openid.net <general at openid.net>
>>> Subject: Re: [OpenID] Acceptable OP uptimes
>>>
>>> On Dec 12, 2007, at 12:59, Peter Williams wrote:
>>>
>>>
>>>> Remember the economic value of sso to the consumer is about  
>>>> 10-15c a
>>>> month (based on realtor market data).
>>>>
>>> I'd love to "remember" but I don't remember ever having seen numbers
>>> like that ;-) Where do you have that number from?
>>>
>>> Thanks,
>>>
>>>
>>> Johannes.
>>>
>>>
>>>
>>> Johannes Ernst
>>> NetMesh Inc.
>>>
>>>
>>>
>>
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>> http://openid.net/mailman/listinfo/general
>>
>>
>
>
> -- 
> Tom Calthrop
> Founding director, Barnraiser.
>
> Dedicated to giving people the tools they need to share
> knowledge and advance society through social software.
>
> Web site: http://www.barnraiser.org/
> OpenID: http://tom.calthrop.info/
>
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