[OpenID] Acceptable OP uptimes

[tom]

Hi Johannes,

If customer A is using it to add the occasional blog comment then the 
economic losses are minimal, but if customer B has ported all their 
accountancy systems to OpenID access only and the service goes down on 
the last day before an inland revenue deadline then the cost is huge. 
This comes down to "terms of service". If you have guaranteed 100% 
uptime then expect a phone call from a lawyer. If the IT director did 
not check the terms of service they should expect to be the one to 
suffer redundancy.

Taking the above, customer A will not pay for any service as it has 
little or no value to them, however customer B will pay for a managed 
service linked to 99.9% or greater uptime. The IT director will assess 
the potential loss versus the costs for accountancy system, OP and 
line(s) and should advise the board/management accordingly.

 From an OP perspective this then evokes the question "what is my 
business model"? If it is to service big business then you are going to 
need an bulletproof infrastructure and you are going to need to answer 
hard questions about downtime and loss of income.

The "problem" we will face in answering those questions is that we 
provide an easier to manage solution (one OpenID account versus many 
different accounts within a business. On the positive this saves me 
money in maintaining a single system and makes my employee lives easier) 
however it also gives me a single critical point of redundancy which I 
will want to avoid.

Tom



Johannes Ernst wrote:
> Ah, that's pricing then, rather than "economic value" because  
> presumably, your customer experiences higher value than what they pay.
>
> Nevertheless, this is useful.
>
> What if your service went down for a day? [or some time period] What  
> would be the economic losses for your customers?
>
>
>
> On Dec 12, 2007, at 18:55, Peter Williams wrote:
>
>   
>> Ok don't remember.
>>
>> Take as an assertion, from someone in a position to know, that  
>> 100,000 realtors in the us are paying 10-15c a month for sso,  
>> related patent rights and associated IP.
>>
>> How's that?
>>
>> -----Original Message-----
>> From: Johannes Ernst <jernst+openid.net at netmesh.us>
>> Sent: Wednesday, December 12, 2007 3:35 PM
>> To: Peter Williams <pwilliams at rapattoni.com>
>> Cc: general at openid.net <general at openid.net>
>> Subject: Re: [OpenID] Acceptable OP uptimes
>>
>> On Dec 12, 2007, at 12:59, Peter Williams wrote:
>>
>>     
>>> Remember the economic value of sso to the consumer is about 10-15c a
>>> month (based on realtor market data).
>>>       
>> I'd love to "remember" but I don't remember ever having seen numbers
>> like that ;-) Where do you have that number from?
>>
>> Thanks,
>>
>>
>> Johannes.
>>
>>
>>
>> Johannes Ernst
>> NetMesh Inc.
>>
>>
>>     
>
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>   


-- 
Tom Calthrop
Founding director, Barnraiser.

Dedicated to giving people the tools they need to share 
knowledge and advance society through social software.

Web site: http://www.barnraiser.org/
OpenID: http://tom.calthrop.info/