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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Great suggestion Jonathan, anyone have this kind of capability
deployed on your own company/organization website and can make a
recommendation? UserVoice is the one place where we’re keeping feedback now.
Don and John, are we receiving other inquiries and suggestions outside of UV
that volunteers like Jonathan could help with? If so, where are they being
captured and managed?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Cheers,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><br>
Brian<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>___________</span></b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><a href="http://www.linkedin.com/pub/0/10/254">Brian Kissel</a></span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>CEO, JanRain - </span></b><b><i><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#333399'>WebID and Social Publishing
for User Engagement</span></i></b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Email</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>: <a href="mailto:bkissel@janrain.com"><span style='color:navy'>bkissel@janrain.com</span></a>
<b>Cell</b>: 503.866.4424 <b>Fax</b>: 503.296.5502<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
openid-board-bounces@lists.openid.net
[mailto:openid-board-bounces@lists.openid.net] <b>On Behalf Of </b>Jonathan
Coffman<br>
<b>Sent:</b> Thursday, December 03, 2009 12:04 PM<br>
<b>To:</b> openid-board@lists.openid.net<br>
<b>Cc:</b> Richard White; Darin Richardson; OpenID Board (public); Don Thibeau
(OIDF ED)<br>
<b>Subject:</b> Re: [OpenID board] Getting the most out of UserVoice.com<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is there a queue or primary location where the information
is kept or could be reviewed? <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>There ought to be a way that a handful of folks could
volunteer or agree to check on the input mechanisms say once a week (maybe a
sort of on-call situation... so for instance I agree to check the feedback
tools on Monday and Thursday the first week of January and someone else does
the same week 2, week 3, etc...)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I'd certainly be willing to help out.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'><br>
</span><span style='font-size:11.0pt'>-Jonathan<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>__________________________________________________________<br>
<b>Jonathan Coffman<br>
</b>Product Manager, Social Media<br>
<a href="http://www.pbs.org">http://www.pbs.org</a> <br>
Twitter: @jdcoffman</span><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'><br>
<br>
</span><o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Dec 3, 2009, at 2:58 PM, Brian Kissel wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We now have about 350 members of the OpenID Foundation and I’d
guess a good number of other individuals who follow various OpenID mailing
lists. If members of this group can volunteer to work with Global Inventures
(who runs the backoffice infrastructure for the OIDF), we can start executing
on some of these opportunities, but we can’t count on just board members to do
this. The board is about strategic direction, corporate governance,
providing an intellectual property management framework to let committees and
technical working groups do their jobs, and responding to market needs like the
recent federal government OpenID initiatives. Depending how
the operating plan and budget for 2010 works out, the OIDF may be in the
position to hire a part time marketing/PR/web contractor to take the lead on
some of these issues, but until then we really are dependent on the volunteer
efforts of the community. So if you have some extra cycles to help out,
please let Chris, Don Thibeau, John Ehrig, or myself know how you’d like to
contribute.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Cheers,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><br>
Brian</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>___________</span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><a href="http://www.linkedin.com/pub/0/10/254">Brian Kissel</a></span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>CEO, JanRain -<span class=apple-converted-space> </span></span></b><b><i><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#333399'>WebID
and Social Publishing for User Engagement</span></i></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Email</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>:<span class=apple-converted-space> </span><a
href="mailto:bkissel@janrain.com"><span style='color:navy'>bkissel@janrain.com</span></a> <span
class=apple-converted-space> </span><b>Cell</b>:
503.866.4424 <span class=apple-converted-space> </span><b>Fax</b>:
503.296.5502</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:openid-board-bounces@lists.openid.net">openid-board-bounces@lists.openid.net</a><span
class=apple-converted-space> </span>[<a
href="mailto:openid-board-bounces@lists.openid.net">mailto:openid-board-bounces@lists.openid.net</a>]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Chris Messina<br>
<b>Sent:</b><span class=apple-converted-space> </span>Thursday, December
03, 2009 11:41 AM<br>
<b>To:</b><span class=apple-converted-space> </span><a
href="mailto:openid-board@lists.openid.net">openid-board@lists.openid.net</a><br>
<b>Cc:</b><span class=apple-converted-space> </span>Richard White; Darin
Richardson; OpenID Board (public)<br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [OpenID
board] Getting the most out of UserVoice.com</span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal>On Thu, Dec 3, 2009 at 11:06 AM, Brian Kissel <<a
href="mailto:bkissel@janrain.com">bkissel@janrain.com</a>> wrote:<o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='font-size:11.5pt;
color:#1F497D'>Are there any volunteers in the OpenID Community who are willing
to work with Global Inventures & Don Thibeau to help us review UV input and
update the OIDF website, respond to inquiries, etc? If so, please speak
up.</span></span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal>This kind of work could be done within or under the
marketing@ list... as part of a "rapid response" or "funnel and
connect" program. I think part of the goal would be to reshape the
organization to be better about responding to incoming feedback as well as
content posted to the web generally about OpenID.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>I would suggest that our presence beyond the boundaries of
the mailing lists are very weak. We must do more to reach out to people where
the conversations are happen and not presume that people will always come to us.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>This should be a community/board partnership structured not
unlike the early SpreadFirefox efforts.<o:p></o:p></p>
</div>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
border-width:initial;border-color:initial'>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>I still believe
that UV is a great tool to capture community feedback, but also agree with
Chris that if we don’t have the resources to address the inquiries and
recommendations from folks who visit our website, we should find a better way
to capture and process that input so that we don’t appear to be
unresponsive. This is nothing against UV which I still think is a great
offering, its more about our ability to take actions based on input from our
site visitors.</span><o:p></o:p></p>
</div>
</div>
</div>
</blockquote>
<div>
<div>
<p class=MsoNormal>I concur. I'm not so much worried about the tools as with
the resources we have to measure and respond to the data they provide us.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>I'd like to also see us use a tool like Cotweet to be able
to watch and respond to conversations on Twitter about OpenID, or to bring in
support questions from Twitter to, say, UserVoice for addressing.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Given all the energy that the OpenID community clearly has
laying dormant, I think it's high time we figured out a strategy to capture and
activate it in positive ways that help to grow, mature, and amplify the
community.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Chris<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
border-width:initial;border-color:initial'>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;color:navy'>Cheers,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;color:navy'><br>
Brian</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;color:navy'>___________</span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;color:#1F497D'> </span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;color:navy'><a
href="http://www.linkedin.com/pub/0/10/254" target="_blank">Brian Kissel</a></span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;color:navy'>CEO, JanRain -<span
class=apple-converted-space> </span></span></b><b><i><span
style='font-size:11.0pt;color:#333399'>WebID and Social Publishing for User
Engagement</span></i></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;color:navy'>Email</span></b><span
style='font-size:11.0pt;color:navy'>:<span class=apple-converted-space> </span><a
href="mailto:bkissel@janrain.com" target="_blank"><span style='color:navy'>bkissel@janrain.com</span></a> <span
class=apple-converted-space> </span><b>Cell</b>:
503.866.4424 <span class=apple-converted-space> </span><b>Fax</b>:
503.296.5502</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt'> </span></span><span
style='font-size:10.0pt'><a href="mailto:openid-board-bounces@lists.openid.net"
target="_blank">openid-board-bounces@lists.openid.net</a><span
class=apple-converted-space> </span>[mailto:<a
href="mailto:openid-board-bounces@lists.openid.net" target="_blank">openid-board-bounces@lists.openid.net</a>]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Chris Messina<br>
<b>Sent:</b><span class=apple-converted-space> </span>Thursday, December
03, 2009 10:47 AM<br>
<b>To:</b><span class=apple-converted-space> </span>OpenID Board (public)<br>
<b>Cc:</b><span class=apple-converted-space> </span>Richard White<br>
<b>Subject:</b><span class=apple-converted-space> </span>[OpenID board]
Getting the most out of UserVoice.com</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I receive notifications from the OpenID UserVoice microsite
on a nearly daily basis (<a href="http://ideas.openid.net" target="_blank">http://ideas.openid.net</a>).<br
clear=all>
<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal>Lately, most of the suggestions and bug reports are null,
made up of one or two words, or outright spam.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>The legitimate requests and suggestions are few and far
between and not on the whole all that useful.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>In the beginning, Brian Kissel heavily advocated for using
UserVoice to collect user opinions and ideas, and now the management of the
site has fallen entirely, it seems, to me.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>I'd like to propose that we either figure out how to
operational the data from this site or get Inventures to manage it for us and
then provide bi-weekly reports to the board about what people are looking for.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Considering that we just executed a survey of the board's
priorities and it was proposed that we do the same for the membership, it seems
that we're not only ignoring solutions that we already have in place to collect
this kind of information, but that we're already failing to use the information
that we already have.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Unless we can expand the parties within the foundation who
are receiving and able to act on this information, I suggest that we shut down
UserVoice in the beginning of the new year and find other ways to pool member
and public sentiment that we'll actually use.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Chris<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><br>
--<span class=apple-converted-space> </span><br>
Chris Messina<br>
Open Web Advocate<br>
<br>
Personal:<span class=apple-converted-space> </span><a
href="http://factoryjoe.com" target="_blank">http://factoryjoe.com</a><br>
Follow me on Twitter:<span class=apple-converted-space> </span><a
href="http://twitter.com/chrismessina" target="_blank">http://twitter.com/chrismessina</a><br>
<br>
Citizen Agency:<span class=apple-converted-space> </span><a
href="http://citizenagency.com" target="_blank">http://citizenagency.com</a><br>
Diso Project:<span class=apple-converted-space> </span><a
href="http://diso-project.org" target="_blank">http://diso-project.org</a><br>
OpenID Foundation:<span class=apple-converted-space> </span><a
href="http://openid.net" target="_blank">http://openid.net</a><br>
<br>
This email is: [ ] shareable [X] ask first [ ]
private<o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
board mailing list<br>
<a href="mailto:board@lists.openid.net">board@lists.openid.net</a><br>
<a href="http://lists.openid.net/mailman/listinfo/openid-board" target="_blank">http://lists.openid.net/mailman/listinfo/openid-board</a><o:p></o:p></p>
</blockquote>
</div>
<div>
<p class=MsoNormal><br>
<br clear=all>
<br>
--<span class=apple-converted-space> </span><br>
Chris Messina<br>
Open Web Advocate<br>
<br>
Personal:<span class=apple-converted-space> </span><a
href="http://factoryjoe.com">http://factoryjoe.com</a><br>
Follow me on Twitter:<span class=apple-converted-space> </span><a
href="http://twitter.com/chrismessina">http://twitter.com/chrismessina</a><br>
<br>
Citizen Agency:<span class=apple-converted-space> </span><a
href="http://citizenagency.com">http://citizenagency.com</a><br>
Diso Project:<span class=apple-converted-space> </span><a
href="http://diso-project.org">http://diso-project.org</a><br>
OpenID Foundation:<span class=apple-converted-space> </span><a
href="http://openid.net">http://openid.net</a><br>
<br>
This email is: [ ] shareable [X] ask first [ ]
private<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal>_______________________________________________<br>
board mailing list<br>
<a href="mailto:board@lists.openid.net">board@lists.openid.net</a><br>
<a href="http://lists.openid.net/mailman/listinfo/openid-board">http://lists.openid.net/mailman/listinfo/openid-board</a><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
</div>
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