[OpenID board] Getting the most out of UserVoice.com

Thu Dec 3 22:07:21 UTC 2009

Actually, we have more infrastructure than that, it's just underutilized,
and given this discussion, not well known!

We have:

http://ideas.openid.net
http://getsatisfaction.com/openid
http://demand.openid.net

We also have a private and underutilized Basecamp that was intended to help
organize the redesign of the website and has now gone dormant.

For now we could simply start by adding a few more admins to either the
OpenID Satisfaction site or UserVoice.

The overhead is not much, but it'd be great to have other voices from the
community participating.

I suppose if you'd like to nominate yourself (as Jonathan has), feel free to
do so now!

Chris

On Thu, Dec 3, 2009 at 12:09 PM, Brian Kissel <bkissel at janrain.com> wrote:

>  Great suggestion Jonathan, anyone have this kind of capability deployed
> on your own company/organization website and can make a recommendation?
> UserVoice is the one place where we’re keeping feedback now.  Don and John,
> are we receiving other inquiries and suggestions outside of UV that
> volunteers like Jonathan could help with?  If so, where are they being
> captured and managed?
>
>
>
> Cheers,
>
>
> Brian
>
> *___________*
>
> * *
>
> *Brian Kissel <http://www.linkedin.com/pub/0/10/254>*
>
> *CEO, JanRain - **WebID and Social Publishing for User Engagement*
>
> *Email*: bkissel at janrain.com     *Cell*: 503.866.4424     *Fax*:
> 503.296.5502
>
>
>
> *From:* openid-board-bounces at lists.openid.net [mailto:
> openid-board-bounces at lists.openid.net] *On Behalf Of *Jonathan Coffman
> *Sent:* Thursday, December 03, 2009 12:04 PM
>
> *To:* openid-board at lists.openid.net
> *Cc:* Richard White; Darin Richardson; OpenID Board (public); Don Thibeau
> (OIDF ED)
>
> *Subject:* Re: [OpenID board] Getting the most out of UserVoice.com
>
>
>
> Is there a queue or primary location where the information is kept or could
> be reviewed?
>
>
>
> There ought to be a way that a handful of folks could volunteer or agree to
> check on the input mechanisms say once a week (maybe a sort of on-call
> situation... so for instance I agree to check the feedback tools on Monday
> and Thursday the first week of January and someone else does the same week
> 2, week 3, etc...)
>
>
>
> I'd certainly be willing to help out.
>
>
>
>
> -Jonathan
> __________________________________________________________
> *Jonathan Coffman
> *Product Manager, Social Media
> http://www.pbs.org
> Twitter: @jdcoffman
>
>
>
>
>
> On Dec 3, 2009, at 2:58 PM, Brian Kissel wrote:
>
>
>
>   We now have about 350 members of the OpenID Foundation and I’d guess a
> good number of other individuals who follow various OpenID mailing lists.
> If members of this group can volunteer to work with Global Inventures (who
> runs the backoffice infrastructure for the OIDF), we can start executing on
> some of these opportunities, but we can’t count on just board members to do
> this.  The board is about strategic direction, corporate governance,
> providing an intellectual property management framework to let committees
> and technical working groups do their jobs, and responding to market needs
> like the recent federal government OpenID initiatives.    Depending how the
> operating plan and budget for 2010 works out, the OIDF may be in the
> position to hire a part time marketing/PR/web contractor to take the lead on
> some of these issues, but until then we really are dependent on the
> volunteer efforts of the community.  So if you have some extra cycles to
> help out, please let Chris, Don Thibeau, John Ehrig, or myself know how
> you’d like to contribute.
>
>
>
> Cheers,
>
>
> Brian
>
> *___________*
>
> * *
>
> *Brian Kissel <http://www.linkedin.com/pub/0/10/254>*
>
> *CEO, JanRain - **WebID and Social Publishing for User Engagement*
>
> *Email*: bkissel at janrain.com     *Cell*: 503.866.4424     *Fax*:
> 503.296.5502
>
>
>
> *From:* openid-board-bounces at lists.openid.net [
> mailto:openid-board-bounces at lists.openid.net<openid-board-bounces at lists.openid.net>
> ] *On Behalf Of *Chris Messina
> *Sent:* Thursday, December 03, 2009 11:41 AM
> *To:* openid-board at lists.openid.net
> *Cc:* Richard White; Darin Richardson; OpenID Board (public)
> *Subject:* Re: [OpenID board] Getting the most out of UserVoice.com
>
>
>
> On Thu, Dec 3, 2009 at 11:06 AM, Brian Kissel <bkissel at janrain.com> wrote:
>
> Are there any volunteers in the OpenID Community who are willing to work
> with Global Inventures & Don Thibeau to help us review UV input and update
> the OIDF website, respond to inquiries, etc?  If so, please speak up.
>
> This kind of work could be done within or under the marketing@ list... as
> part of a "rapid response" or "funnel and connect" program. I think part of
> the goal would be to reshape the organization to be better about responding
> to incoming feedback as well as content posted to the web generally about
> OpenID.
>
>
>
> I would suggest that our presence beyond the boundaries of the mailing
> lists are very weak. We must do more to reach out to people where the
> conversations are happen and not presume that people will always come to us.
>
>
>
> This should be a community/board partnership structured not unlike the
> early SpreadFirefox efforts.
>
>
>
> I still believe that UV is a great tool to capture community feedback, but
> also agree with Chris that if we don’t have the resources to address the
> inquiries and recommendations from folks who visit our website, we should
> find a better way to capture and process that input so that we don’t appear
> to be unresponsive.  This is nothing against UV which I still think is a
> great offering, its more about our ability to take actions based on input
> from our site visitors.
>
>  I concur. I'm not so much worried about the tools as with the resources
> we have to measure and respond to the data they provide us.
>
>
>
> I'd like to also see us use a tool like Cotweet to be able to watch and
> respond to conversations on Twitter about OpenID, or to bring in support
> questions from Twitter to, say, UserVoice for addressing.
>
>
>
> Given all the energy that the OpenID community clearly has laying dormant,
> I think it's high time we figured out a strategy to capture and activate it
> in positive ways that help to grow, mature, and amplify the community.
>
>
>
> Chris
>
>
>
>
>
> Cheers,
>
>
> Brian
>
> *___________*
>
> * *
>
> *Brian Kissel <http://www.linkedin.com/pub/0/10/254>*
>
> *CEO, JanRain - **WebID and Social Publishing for User Engagement*
>
> *Email*: bkissel at janrain.com     *Cell*: 503.866.4424     *Fax*:
> 503.296.5502
>
>
>
> *From:* openid-board-bounces at lists.openid.net [mailto:
> openid-board-bounces at lists.openid.net] *On Behalf Of *Chris Messina
> *Sent:* Thursday, December 03, 2009 10:47 AM
> *To:* OpenID Board (public)
> *Cc:* Richard White
> *Subject:* [OpenID board] Getting the most out of UserVoice.com
>
>
>
> I receive notifications from the OpenID UserVoice microsite on a nearly
> daily basis (http://ideas.openid.net).
>
> Lately, most of the suggestions and bug reports are null, made up of one or
> two words, or outright spam.
>
>
>
> The legitimate requests and suggestions are few and far between and not on
> the whole all that useful.
>
>
>
> In the beginning, Brian Kissel heavily advocated for using UserVoice to
> collect user opinions and ideas, and now the management of the site has
> fallen entirely, it seems, to me.
>
>
>
> I'd like to propose that we either figure out how to operational the data
> from this site or get Inventures to manage it for us and then provide
> bi-weekly reports to the board about what people are looking for.
>
>
>
> Considering that we just executed a survey of the board's priorities and it
> was proposed that we do the same for the membership, it seems that we're not
> only ignoring solutions that we already have in place to collect this kind
> of information, but that we're already failing to use the information that
> we already have.
>
>
>
> Unless we can expand the parties within the foundation who are receiving
> and able to act on this information, I suggest that we shut down UserVoice
> in the beginning of the new year and find other ways to pool member and
> public sentiment that we'll actually use.
>
>
>
> Chris
>
>
> --
> Chris Messina
> Open Web Advocate
>
> Personal: http://factoryjoe.com
> Follow me on Twitter: http://twitter.com/chrismessina
>
> Citizen Agency: http://citizenagency.com
> Diso Project: http://diso-project.org
> OpenID Foundation: http://openid.net
>
> This email is:   [ ] shareable    [X] ask first   [ ] private
>
>
> _______________________________________________
> board mailing list
> board at lists.openid.net
> http://lists.openid.net/mailman/listinfo/openid-board
>
>
>
>
> --
> Chris Messina
> Open Web Advocate
>
> Personal: http://factoryjoe.com
> Follow me on Twitter: http://twitter.com/chrismessina
>
> Citizen Agency: http://citizenagency.com
> Diso Project: http://diso-project.org
> OpenID Foundation: http://openid.net
>
> This email is:   [ ] shareable    [X] ask first   [ ] private
>
> _______________________________________________
> board mailing list
> board at lists.openid.net
> http://lists.openid.net/mailman/listinfo/openid-board
>
>
>
> _______________________________________________
> board mailing list
> board at lists.openid.net
> http://lists.openid.net/mailman/listinfo/openid-board
>
>

-- 
Chris Messina
Open Web Advocate

Personal: http://factoryjoe.com
Follow me on Twitter: http://twitter.com/chrismessina

Citizen Agency: http://citizenagency.com
Diso Project: http://diso-project.org
OpenID Foundation: http://openid.net

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