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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We now have about 350 members of the OpenID Foundation and I’d
guess a good number of other individuals who follow various OpenID mailing
lists. If members of this group can volunteer to work with Global
Inventures (who runs the backoffice infrastructure for the OIDF), we can start
executing on some of these opportunities, but we can’t count on just
board members to do this. The board is about strategic direction,
corporate governance, providing an intellectual property management framework
to let committees and technical working groups do their jobs, and responding to
market needs like the recent federal government OpenID initiatives. Depending
how the operating plan and budget for 2010 works out, the OIDF may be in the
position to hire a part time marketing/PR/web contractor to take the lead on some
of these issues, but until then we really are dependent on the volunteer
efforts of the community. So if you have some extra cycles to help out,
please let Chris, Don Thibeau, John Ehrig, or myself know how you’d like
to contribute.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Cheers,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><br>
Brian<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>___________</span></b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><a href="http://www.linkedin.com/pub/0/10/254">Brian Kissel</a></span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>CEO, JanRain - </span></b><b><i><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#333399'>WebID and Social Publishing
for User Engagement</span></i></b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Email</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>: <a href="mailto:bkissel@janrain.com"><span style='color:navy'>bkissel@janrain.com</span></a>
<b>Cell</b>: 503.866.4424 <b>Fax</b>: 503.296.5502<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
openid-board-bounces@lists.openid.net
[mailto:openid-board-bounces@lists.openid.net] <b>On Behalf Of </b>Chris
Messina<br>
<b>Sent:</b> Thursday, December 03, 2009 11:41 AM<br>
<b>To:</b> openid-board@lists.openid.net<br>
<b>Cc:</b> Richard White; Darin Richardson; OpenID Board (public)<br>
<b>Subject:</b> Re: [OpenID board] Getting the most out of UserVoice.com<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Thu, Dec 3, 2009 at 11:06 AM, Brian Kissel <<a
href="mailto:bkissel@janrain.com">bkissel@janrain.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
class=apple-style-span><span style='font-size:11.5pt;color:#1F497D'>Are there
any volunteers in the OpenID Community who are willing to work with Global
Inventures & Don Thibeau to help us review UV input and update the OIDF
website, respond to inquiries, etc? If so, please speak up.</span></span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal>This kind of work could be done within or under the
marketing@ list... as part of a "rapid response" or "funnel and
connect" program. I think part of the goal would be to reshape the
organization to be better about responding to incoming feedback as well as
content posted to the web generally about OpenID.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I would suggest that our presence beyond the boundaries of
the mailing lists are very weak. We must do more to reach out to people where
the conversations are happen and not presume that people will always come to
us.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>This should be a community/board partnership structured not
unlike the early SpreadFirefox efforts.<o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>I still believe that UV is a great tool
to capture community feedback, but also agree with Chris that if we don’t
have the resources to address the inquiries and recommendations from folks who
visit our website, we should find a better way to capture and process that
input so that we don’t appear to be unresponsive. This is nothing
against UV which I still think is a great offering, its more about our ability
to take actions based on input from our site visitors.</span><o:p></o:p></p>
</div>
</div>
</blockquote>
<div>
<p class=MsoNormal>I concur. I'm not so much worried about the tools as with
the resources we have to measure and respond to the data they provide us.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I'd like to also see us use a tool like Cotweet to be able
to watch and respond to conversations on Twitter about OpenID, or to bring in
support questions from Twitter to, say, UserVoice for addressing.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Given all the energy that the OpenID community clearly has
laying dormant, I think it's high time we figured out a strategy to capture and
activate it in positive ways that help to grow, mature, and amplify the community.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Chris<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:navy'>Cheers,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:navy'><br>
Brian</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;color:navy'>___________</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;color:#1F497D'> </span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;color:navy'><a
href="http://www.linkedin.com/pub/0/10/254" target="_blank">Brian Kissel</a></span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;color:navy'>CEO, JanRain - </span></b><b><i><span
style='font-size:11.0pt;color:#333399'>WebID and Social Publishing for User
Engagement</span></i></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;color:navy'>Email</span></b><span style='font-size:
11.0pt;color:navy'>: <a href="mailto:bkissel@janrain.com" target="_blank"><span
style='color:navy'>bkissel@janrain.com</span></a> <b>Cell</b>:
503.866.4424 <b>Fax</b>: 503.296.5502</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:openid-board-bounces@lists.openid.net" target="_blank">openid-board-bounces@lists.openid.net</a>
[mailto:<a href="mailto:openid-board-bounces@lists.openid.net" target="_blank">openid-board-bounces@lists.openid.net</a>]
<b>On Behalf Of </b>Chris Messina<br>
<b>Sent:</b> Thursday, December 03, 2009 10:47 AM<br>
<b>To:</b> OpenID Board (public)<br>
<b>Cc:</b> Richard White<br>
<b>Subject:</b> [OpenID board] Getting the most out of UserVoice.com</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
receive notifications from the OpenID UserVoice microsite on a nearly daily
basis (<a href="http://ideas.openid.net" target="_blank">http://ideas.openid.net</a>).<br
clear=all>
<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Lately,
most of the suggestions and bug reports are null, made up of one or two words,
or outright spam.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The
legitimate requests and suggestions are few and far between and not on the
whole all that useful.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>In
the beginning, Brian Kissel heavily advocated for using UserVoice to collect
user opinions and ideas, and now the management of the site has fallen
entirely, it seems, to me.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I'd
like to propose that we either figure out how to operational the data from this
site or get Inventures to manage it for us and then provide bi-weekly reports
to the board about what people are looking for.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Considering
that we just executed a survey of the board's priorities and it was proposed
that we do the same for the membership, it seems that we're not only ignoring
solutions that we already have in place to collect this kind of information,
but that we're already failing to use the information that we already have.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Unless
we can expand the parties within the foundation who are receiving and able to
act on this information, I suggest that we shut down UserVoice in the beginning
of the new year and find other ways to pool member and public sentiment that
we'll actually use.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Chris<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
-- <br>
Chris Messina<br>
Open Web Advocate<br>
<br>
Personal: <a href="http://factoryjoe.com" target="_blank">http://factoryjoe.com</a><br>
Follow me on Twitter: <a href="http://twitter.com/chrismessina" target="_blank">http://twitter.com/chrismessina</a><br>
<br>
Citizen Agency: <a href="http://citizenagency.com" target="_blank">http://citizenagency.com</a><br>
Diso Project: <a href="http://diso-project.org" target="_blank">http://diso-project.org</a><br>
OpenID Foundation: <a href="http://openid.net" target="_blank">http://openid.net</a><br>
<br>
This email is: [ ] shareable [X] ask first [ ]
private<o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
board mailing list<br>
<a href="mailto:board@lists.openid.net">board@lists.openid.net</a><br>
<a href="http://lists.openid.net/mailman/listinfo/openid-board" target="_blank">http://lists.openid.net/mailman/listinfo/openid-board</a><o:p></o:p></p>
</blockquote>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Chris Messina<br>
Open Web Advocate<br>
<br>
Personal: <a href="http://factoryjoe.com">http://factoryjoe.com</a><br>
Follow me on Twitter: <a href="http://twitter.com/chrismessina">http://twitter.com/chrismessina</a><br>
<br>
Citizen Agency: <a href="http://citizenagency.com">http://citizenagency.com</a><br>
Diso Project: <a href="http://diso-project.org">http://diso-project.org</a><br>
OpenID Foundation: <a href="http://openid.net">http://openid.net</a><br>
<br>
This email is: [ ] shareable [X] ask first [ ]
private<o:p></o:p></p>
</div>
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