[OpenID board] [OpenID] UserVoice on OpenID.net

sappenin at gmail.com sappenin at gmail.com
Fri Jan 23 04:58:41 UTC 2009

Thanks Chris!  That's what I thought. +1 for uservoice.

On 1/22/09, Chris Messina <chris.messina at gmail.com> wrote:
> On Thu, Jan 22, 2009 at 8:13 AM, David Fuelling <sappenin at gmail.com> wrote:
>> Correct me if I'm wrong, but GetSatisfaction appears to be more aimed at
>> Customer Support, whereas Uservoice is more about soliciting new ideas
>> from
>> people about your products.  It's not a cut and dry issue, though, since
>> getSatisfaction allows customers to post "ideas" instead of questions,
>> but
>> this is not GetSatisfactions' core service (IMHO).
> Typically Satisfaction is geared more towards triage and customer support
> --
> where there are products and the like involved. I'm an advisor to
> Satisfaction and advocated for their support of OpenID (which is not
> without
> its wrinkles) and love their service, but it's better designed for
> companies
> with customers.
>> I personally use GetSatisfaction, and am very happy with it, though I
>> think
>> if I we're looking for new ideas (e.g., how to improve the OpenID website)
>> I
>> might give Uservoice a try.
>> What's the purpose of this widget?  To offer customer support-like
>> features
>> (like, I can't login - please help me)?  Or is it aimed more as a tool
>> for
>> new ideas?
> The purpose of using the UserVoice widget would specifically be to solicit
> feedback about the website, about our documentation and other kinds of
> ideas
> for how the OIDF could better serve the membership.
> I would not suggest using UserVoice (in our instance) for customer support
> issues. It would primarily serve as a tool for generating feedback and then
> having votes tallied for which ideas are most popular. In this way, I think
> it's a nice, lightweight approach to gathering membership sentiment.
> Chris
> --
> Chris Messina
> Citizen-Participant &
>  Open Web Advocate-at-Large
> factoryjoe.com # diso-project.org
> citizenagency.com # vidoop.com
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