[OpenID board] Getting the most out of UserVoice.com

[Chris Messina]

On Thu, Dec 3, 2009 at 11:06 AM, Brian Kissel <bkissel at janrain.com> wrote:

>  Are there any volunteers in the OpenID Community who are willing to work
> with Global Inventures & Don Thibeau to help us review UV input and update
> the OIDF website, respond to inquiries, etc?  If so, please speak up.
>
This kind of work could be done within or under the marketing@ list... as
part of a "rapid response" or "funnel and connect" program. I think part of
the goal would be to reshape the organization to be better about responding
to incoming feedback as well as content posted to the web generally about
OpenID.

I would suggest that our presence beyond the boundaries of the mailing lists
are very weak. We must do more to reach out to people where the
conversations are happen and not presume that people will always come to us.

This should be a community/board partnership structured not unlike the early
SpreadFirefox efforts.

>
>
> I still believe that UV is a great tool to capture community feedback, but
> also agree with Chris that if we don’t have the resources to address the
> inquiries and recommendations from folks who visit our website, we should
> find a better way to capture and process that input so that we don’t appear
> to be unresponsive.  This is nothing against UV which I still think is a
> great offering, its more about our ability to take actions based on input
> from our site visitors.
>
I concur. I'm not so much worried about the tools as with the resources we
have to measure and respond to the data they provide us.

I'd like to also see us use a tool like Cotweet to be able to watch and
respond to conversations on Twitter about OpenID, or to bring in support
questions from Twitter to, say, UserVoice for addressing.

Given all the energy that the OpenID community clearly has laying dormant, I
think it's high time we figured out a strategy to capture and activate it in
positive ways that help to grow, mature, and amplify the community.

Chris


>
>
> Cheers,
>
>
> Brian
>
> *___________*
>
> * *
>
> *Brian Kissel <http://www.linkedin.com/pub/0/10/254>*
>
> *CEO, JanRain - **WebID and Social Publishing for User Engagement*
>
> *Email*: bkissel at janrain.com     *Cell*: 503.866.4424     *Fax*:
> 503.296.5502
>
>
>
> *From:* openid-board-bounces at lists.openid.net [mailto:
> openid-board-bounces at lists.openid.net] *On Behalf Of *Chris Messina
> *Sent:* Thursday, December 03, 2009 10:47 AM
> *To:* OpenID Board (public)
> *Cc:* Richard White
> *Subject:* [OpenID board] Getting the most out of UserVoice.com
>
>
>
> I receive notifications from the OpenID UserVoice microsite on a nearly
> daily basis (http://ideas.openid.net).
>
> Lately, most of the suggestions and bug reports are null, made up of one or
> two words, or outright spam.
>
>
>
> The legitimate requests and suggestions are few and far between and not on
> the whole all that useful.
>
>
>
> In the beginning, Brian Kissel heavily advocated for using UserVoice to
> collect user opinions and ideas, and now the management of the site has
> fallen entirely, it seems, to me.
>
>
>
> I'd like to propose that we either figure out how to operational the data
> from this site or get Inventures to manage it for us and then provide
> bi-weekly reports to the board about what people are looking for.
>
>
>
> Considering that we just executed a survey of the board's priorities and it
> was proposed that we do the same for the membership, it seems that we're not
> only ignoring solutions that we already have in place to collect this kind
> of information, but that we're already failing to use the information that
> we already have.
>
>
>
> Unless we can expand the parties within the foundation who are receiving
> and able to act on this information, I suggest that we shut down UserVoice
> in the beginning of the new year and find other ways to pool member and
> public sentiment that we'll actually use.
>
>
>
> Chris
>
>
> --
> Chris Messina
> Open Web Advocate
>
> Personal: http://factoryjoe.com
> Follow me on Twitter: http://twitter.com/chrismessina
>
> Citizen Agency: http://citizenagency.com
> Diso Project: http://diso-project.org
> OpenID Foundation: http://openid.net
>
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>
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>


-- 
Chris Messina
Open Web Advocate

Personal: http://factoryjoe.com
Follow me on Twitter: http://twitter.com/chrismessina

Citizen Agency: http://citizenagency.com
Diso Project: http://diso-project.org
OpenID Foundation: http://openid.net

This email is:   [ ] shareable    [X] ask first   [ ] private
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