[OpenID board] Getting the most out of UserVoice.com

Chris Messina chris.messina at gmail.com
Thu Dec 3 18:47:08 UTC 2009

I receive notifications from the OpenID UserVoice microsite on a nearly
daily basis (http://ideas.openid.net).

Lately, most of the suggestions and bug reports are null, made up of one or
two words, or outright spam.

The legitimate requests and suggestions are few and far between and not on
the whole all that useful.

In the beginning, Brian Kissel heavily advocated for using UserVoice to
collect user opinions and ideas, and now the management of the site has
fallen entirely, it seems, to me.

I'd like to propose that we either figure out how to operational the data
from this site or get Inventures to manage it for us and then provide
bi-weekly reports to the board about what people are looking for.

Considering that we just executed a survey of the board's priorities and it
was proposed that we do the same for the membership, it seems that we're not
only ignoring solutions that we already have in place to collect this kind
of information, but that we're already failing to use the information that
we already have.

Unless we can expand the parties within the foundation who are receiving and
able to act on this information, I suggest that we shut down UserVoice in
the beginning of the new year and find other ways to pool member and public
sentiment that we'll actually use.


Chris Messina
Open Web Advocate

Personal: http://factoryjoe.com
Follow me on Twitter: http://twitter.com/chrismessina

Citizen Agency: http://citizenagency.com
Diso Project: http://diso-project.org
OpenID Foundation: http://openid.net

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