[OpenID board] Serious problems with membership signup system

[Brian Kissel]

Hi All,

Refresh Media is aware of the problems and is working on them.

Cheers,

Brian
==============
Brian Kissel
Cell: 503.866.4424
Fax: 503.296.5502

From: board-bounces at openid.net [mailto:board-bounces at openid.net] On Behalf Of Nat Sakimura
Sent: Sunday, December 14, 2008 9:55 PM
To: board at openid.net
Subject: Re: [OpenID board] Serious problems with membership signup system


On Mon, Dec 15, 2008 at 10:22 AM, Chris Messina <chris.messina at gmail.com<mailto:chris.messina at gmail.com>> wrote:
The first problem is that we have two competing registration forms:

https://openid.net/foundation/members/registration
https://openid.net/foundation/join

The old one should be removed immediately.


The second problem is that, as of now, when I pick a non "sign-in" option on the registration page, I'm getting this error (which I've seen before):

The change you wanted was rejected.

Maybe you tried to change something you didn't have access to.

Yes. Indeed. I have reported it last week that my registration demo failed.... Now I know that it was because I did not sign in to register...

Well, I think it is more reasonable for people to expect that when they are required to pay, they try to pay first rather than log-in with not registered OpenID.


The third problem was reported by Louis Montagne from France.

According to him, he has been unable to successfully fill out the membership information form because his address is in France and whatever validation we're using won't allow him to enter Paris, France in the City/Provence/State fields. This is embarrassing.

If this is true, it needs to be fixed ASAP because it may be impacting some international participants.

Can we please get these issues fixed? I can't imagine how much this undermines the integrity of the election if people are attempting to sign up to pay their membership dues to vote and are unable to. Do we have any idea how long these problems have been occurring? Do we have any numbers for the number of people who start the registration flow and then abandon midway?




Chris



--
Nat Sakimura (=nat)
http://www.sakimura.org/en/


__________ Information from ESET NOD32 Antivirus, version of virus signature database 3691 (20081214) __________


The message was checked by ESET NOD32 Antivirus.


http://www.eset.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openid.net/pipermail/openid-board/attachments/20081215/833d797c/attachment-0002.htm>